{"id":5767,"date":"2026-08-10T22:07:15","date_gmt":"2026-08-10T19:07:15","guid":{"rendered":"https:\/\/cvetochka.ee\/?page_id=5767"},"modified":"2026-08-10T22:07:16","modified_gmt":"2026-08-10T19:07:16","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/cvetochka.ee\/ru\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Privacy Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated: August 10, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy explains how&nbsp;<strong>ROZ O\u00dc<\/strong>, operating the&nbsp;<strong>Cvetochka Tochka<\/strong>&nbsp;flower business, collects, uses, stores, and protects information when customers communicate with us through Instagram and other connected Meta services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Who We Are<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Company:<\/strong>&nbsp;ROZ O\u00dc<br><strong>Brand:<\/strong>&nbsp;Cvetochka Tochka<br><strong>Country:<\/strong>&nbsp;Estonia<br><strong>Website:<\/strong>&nbsp;cvetochka.ee<br><strong>Email:<\/strong>&nbsp;<a>ctflowersee@gmail.com<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Information We Collect<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you communicate with Cvetochka Tochka through Instagram Direct Messages, our application may process information provided by Meta and information you voluntarily provide during the conversation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instagram user ID and other information made available through the Meta API;<\/li>\n\n\n\n<li>messages sent to our Instagram account;<\/li>\n\n\n\n<li>your name or username;<\/li>\n\n\n\n<li>telephone number;<\/li>\n\n\n\n<li>delivery address;<\/li>\n\n\n\n<li>requested delivery date and time;<\/li>\n\n\n\n<li>order details and preferences;<\/li>\n\n\n\n<li>other information you voluntarily provide while placing or discussing an order.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. How We Use Information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use this information only for legitimate business purposes related to customer communication and order processing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information may be used to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>respond to customer messages;<\/li>\n\n\n\n<li>provide automated customer support using an AI assistant;<\/li>\n\n\n\n<li>answer questions about products and services;<\/li>\n\n\n\n<li>collect information necessary to prepare an order;<\/li>\n\n\n\n<li>process and manage flower orders;<\/li>\n\n\n\n<li>arrange pickup or delivery;<\/li>\n\n\n\n<li>record confirmed orders in our internal order-management system;<\/li>\n\n\n\n<li>contact customers regarding their orders;<\/li>\n\n\n\n<li>improve the quality of our customer service.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Automated systems may process the content of messages in order to understand customer requests and generate appropriate responses.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Meta and Instagram Data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our application may use Meta APIs to receive and respond to messages sent to our connected Instagram business account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We only access information necessary to provide the functionality requested by the user.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell Meta or Instagram user data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not use this data for unrelated advertising purposes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Data Sharing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Personal information is not sold or rented to third parties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information may be processed by service providers that are necessary for operating our customer service and order-management systems, such as hosting, automation, artificial intelligence, and data-storage providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Such information is used only as necessary to provide our services and operate our systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may also disclose information when required by applicable law.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Data Storage and Security<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal information is retained only for as long as reasonably necessary for customer service, order processing, accounting, legal obligations, and legitimate business purposes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Data Deletion<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Users may request deletion of their personal information at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request deletion, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>ctflowersee@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include sufficient information for us to identify the relevant conversation or order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After receiving a valid request, we will delete or anonymize the applicable personal information unless retention is required by law.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Your Rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on applicable data protection laws, including the EU General Data Protection Regulation (GDPR), you may have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>request access to your personal information;<\/li>\n\n\n\n<li>request correction of inaccurate information;<\/li>\n\n\n\n<li>request deletion of your information;<\/li>\n\n\n\n<li>request restriction of processing;<\/li>\n\n\n\n<li>object to certain processing;<\/li>\n\n\n\n<li>request information about how your data is processed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests can be submitted to&nbsp;<strong><a>ctflowersee@gmail.com<\/a><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Third-Party Services<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our services may interact with third-party platforms, including Meta and Instagram.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their processing of personal information is governed by their own privacy policies and terms.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Changes to This Privacy Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy when our services, technologies, or legal requirements change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The latest version will always be published on this page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">11. Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For questions about this Privacy Policy or the processing of personal information, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ROZ O\u00dc<\/strong><br>Cvetochka Tochka<br>Estonia<br>Email:&nbsp;<strong><a>ctflowersee@gmail.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: August 10, 2026 This Privacy Policy explains how&nbsp;ROZ O\u00dc, operating the&nbsp;Cvetochka Tochka&nbsp;flower business, collects, uses, stores, and protects information when customers communicate with us through Instagram and other connected Meta services. 1. Who We Are Company:&nbsp;ROZ O\u00dcBrand:&nbsp;Cvetochka TochkaCountry:&nbsp;EstoniaWebsite:&nbsp;cvetochka.eeEmail:&nbsp;ctflowersee@gmail.com 2. Information We Collect When you communicate with Cvetochka Tochka through Instagram Direct&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-5767","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cvetochka.ee\/ru\/wp-json\/wp\/v2\/pages\/5767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cvetochka.ee\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cvetochka.ee\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cvetochka.ee\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cvetochka.ee\/ru\/wp-json\/wp\/v2\/comments?post=5767"}],"version-history":[{"count":1,"href":"https:\/\/cvetochka.ee\/ru\/wp-json\/wp\/v2\/pages\/5767\/revisions"}],"predecessor-version":[{"id":5768,"href":"https:\/\/cvetochka.ee\/ru\/wp-json\/wp\/v2\/pages\/5767\/revisions\/5768"}],"wp:attachment":[{"href":"https:\/\/cvetochka.ee\/ru\/wp-json\/wp\/v2\/media?parent=5767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}