Privacy Policy

Last updated: August 10, 2026

This Privacy Policy explains how ROZ OÜ, operating the Cvetochka Tochka flower business, collects, uses, stores, and protects information when customers communicate with us through Instagram and other connected Meta services.

1. Who We Are

Company: ROZ OÜ
Brand: Cvetochka Tochka
Country: Estonia
Website: cvetochka.ee
Email: ctflowersee@gmail.com

2. Information We Collect

When you communicate with Cvetochka Tochka through Instagram Direct Messages, our application may process information provided by Meta and information you voluntarily provide during the conversation.

This may include:

  • Instagram user ID and other information made available through the Meta API;
  • messages sent to our Instagram account;
  • your name or username;
  • telephone number;
  • delivery address;
  • requested delivery date and time;
  • order details and preferences;
  • other information you voluntarily provide while placing or discussing an order.

3. How We Use Information

We use this information only for legitimate business purposes related to customer communication and order processing.

Information may be used to:

  • respond to customer messages;
  • provide automated customer support using an AI assistant;
  • answer questions about products and services;
  • collect information necessary to prepare an order;
  • process and manage flower orders;
  • arrange pickup or delivery;
  • record confirmed orders in our internal order-management system;
  • contact customers regarding their orders;
  • improve the quality of our customer service.

Automated systems may process the content of messages in order to understand customer requests and generate appropriate responses.

4. Meta and Instagram Data

Our application may use Meta APIs to receive and respond to messages sent to our connected Instagram business account.

We only access information necessary to provide the functionality requested by the user.

We do not sell Meta or Instagram user data.

We do not use this data for unrelated advertising purposes.

5. Data Sharing

Personal information is not sold or rented to third parties.

Information may be processed by service providers that are necessary for operating our customer service and order-management systems, such as hosting, automation, artificial intelligence, and data-storage providers.

Such information is used only as necessary to provide our services and operate our systems.

We may also disclose information when required by applicable law.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Personal information is retained only for as long as reasonably necessary for customer service, order processing, accounting, legal obligations, and legitimate business purposes.

7. Data Deletion

Users may request deletion of their personal information at any time.

To request deletion, contact:

ctflowersee@gmail.com

Please include sufficient information for us to identify the relevant conversation or order.

After receiving a valid request, we will delete or anonymize the applicable personal information unless retention is required by law.

8. Your Rights

Depending on applicable data protection laws, including the EU General Data Protection Regulation (GDPR), you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of your information;
  • request restriction of processing;
  • object to certain processing;
  • request information about how your data is processed.

Requests can be submitted to ctflowersee@gmail.com.

9. Third-Party Services

Our services may interact with third-party platforms, including Meta and Instagram.

Their processing of personal information is governed by their own privacy policies and terms.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, or legal requirements change.

The latest version will always be published on this page.

11. Contact

For questions about this Privacy Policy or the processing of personal information, contact:

ROZ OÜ
Cvetochka Tochka
Estonia
Email: ctflowersee@gmail.com